Legal Information

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of services provided by Fleet Ventures Inc., doing business as Kickbord ("Kickbord," "we," "us," or "our"). By using our services or booking an appointment through a Kickbord-powered system, you agree to be bound by these Terms.

2. Services Provided

Kickbord provides AI-powered receptionist and appointment booking services on behalf of small business clients ("Business Clients"). Our services include:

• Automated phone answering and call handling
• Lead qualification and customer inquiry management
• Appointment scheduling and calendar management
• SMS and email appointment confirmations and reminders
• Integration with Business Client systems and calendars

Kickbord acts as a service provider to Business Clients. When you interact with our AI receptionist or book an appointment, you are ultimately engaging with the Business Client, and Kickbord facilitates that interaction.

3. User Responsibilities

When booking appointments through a Kickbord-powered system, you agree to:

• Provide accurate and complete information, including your name, phone number, email address, and appointment details
• Arrive on time for scheduled appointments or provide reasonable notice of cancellation
• Comply with the Business Client's own terms, policies, and cancellation requirements
• Use the service only for lawful purposes and in accordance with these Terms
• Not attempt to disrupt, damage, or interfere with the proper functioning of Kickbord's services

4. Data Sharing with Business Clients

You acknowledge and agree that appointment data you provide (including your name, contact information, and appointment details) will be shared with the relevant Business Client for whom you are booking an appointment. This data sharing is necessary to fulfill the appointment booking service. The Business Client may use this information in accordance with their own privacy policies and practices.

5. Appointment Availability and Modifications

While Kickbord strives to provide accurate, real-time appointment availability, we do not guarantee that all displayed time slots will remain available. Business Clients reserve the right to modify, reschedule, or cancel appointments due to unforeseen circumstances, scheduling conflicts, or business needs. Kickbord will make reasonable efforts to notify you of any changes to your appointment.

6. No Warranties

Kickbord's services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• The service will be uninterrupted, timely, secure, or error-free
• Appointment availability information will always be accurate or up-to-date
• Any errors or defects in the service will be corrected
• The service will meet your specific requirements or expectations

7. Limitation of Liability

To the maximum extent permitted by law, Fleet Ventures Inc. and Kickbord shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our services.

8. Carrier Liability Disclaimer

SMS messages sent through Kickbord are transmitted via third-party wireless carriers. We and our wireless carrier partners are not liable for delayed or undelivered messages. Message delivery is subject to:

• Effective transmission by your wireless service provider
• Network availability and coverage limitations
• Carrier-specific message filtering and blocking policies
• Device compatibility and settings

Carriers are not responsible for the content of messages sent through our service. You acknowledge that wireless carriers are not liable for any claims, damages, or losses arising from SMS communications sent via Kickbord.

9. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the "Last Updated" date at the top of this page. Your continued use of Kickbord's services after such modifications constitutes your acceptance of the updated Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of Kickbord's services shall be subject to the exclusive jurisdiction of the state and federal courts located in California.

11. Contact Information

If you have any questions about these Terms of Service, please contact us:

1. Introduction

Fleet Ventures Inc., doing business as Kickbord ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist and appointment booking services.

2. Information We Collect

We collect the following types of information when you interact with our services:

• Personal Information: Name, phone number, and email address
• Appointment Details: Preferred appointment times, service type requested, and any notes or special requests you provide
• Communication Records: Records of phone calls, text messages, and emails exchanged through our system
• Technical Information: Device information, IP address, and usage data to improve our services

3. How We Collect Information

We collect information through the following methods:

• Booking Forms: Information you provide when scheduling an appointment through our online booking interface
• Phone Calls: Information you provide during conversations with our AI receptionist
• SMS and Email: Information exchanged through text message and email communications
• Automated Collection: Technical data collected automatically when you interact with our services

4. How We Use Your Information

We use the information we collect for the following purposes:

• Appointment Management: To schedule, confirm, modify, and manage your appointments
• Communication: To send appointment confirmations, reminders, and updates via SMS and email
• Business Client Sharing: To share your appointment information with the relevant small business you are booking with
• Service Improvement: To analyze usage patterns and improve our AI receptionist capabilities
• Customer Support: To respond to your inquiries and provide assistance
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

5. SMS Communication and Opt-In

We respect your communication preferences. Opting out of SMS messages will not affect your ability to book appointments, but you may not receive important appointment reminders.

6. Information Sharing and Disclosure

We share your information in the following circumstances:

• With Business Clients: We share your appointment information with the small business you are booking with so they can fulfill your appointment
• Service Providers: We may share information with third-party service providers who assist us in operating our services, such as Go High Level (GHL) CRM platform for data storage and management
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

We do not sell your personal information to third parties for marketing purposes.

7. Data Storage and Security

Your information may be stored in the Go High Level (GHL) CRM platform and other secure cloud-based systems. We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Appointment records are typically retained for business and legal compliance purposes. Business Clients may have their own data retention policies that govern how long they keep your information.

9. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you
• Correction: You may request that we correct inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions
• Opt-Out: You may opt out of SMS communications by replying STOP to any text message

To exercise any of these rights or submit a data deletion request, please contact us at mike@kickbord.com. We will respond to your request within a reasonable timeframe.

10. Cookie and Tracking Practices

We use cookies and similar tracking technologies to improve your experience with our services. These technologies help us:

• Remember your preferences and settings
• Understand how you interact with our booking system
• Analyze usage patterns to improve our services
• Ensure the security and proper functioning of our platform

We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired). You can control cookie settings through your browser preferences, though disabling cookies may affect the functionality of our services. We do not use cookies to track you across third-party websites for advertising purposes.

11. Mobile Information Sharing

When you provide your mobile phone number to book an appointment, we share this information with:

• The Business Client: Your phone number and appointment details are shared with the business you are booking with so they can contact you regarding your appointment
• SMS Service Providers: We use third-party SMS platforms (including Go High Level) to send appointment confirmations and reminders to your mobile device
• Wireless Carriers: Your mobile carrier receives and delivers SMS messages sent through our service

Your mobile phone number will only be used for appointment-related communications as described in this Privacy Policy. We do not share your mobile number with third parties for marketing purposes unrelated to your appointment. You can opt out of SMS communications at any time by replying STOP.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: